- Full Time
Gauteng
No. of Vacancy: 1
1-3
Job Description:
Responsible for answering the phone and transferring the call to the correct person / department.
Key Responsibilities:
- Answer all calls within 3 rings.
- Answer the phone in the correct Hirsch’s way “Good day Hirsch’s, this is ___________, how may I assist you?”
- Assist customer
- Assist team members
Qualifications:
- Grade 12 / Matric
Experience:
- Minimum of 1 – 3 years’ experience in a same or similar role
Benefits (Applicable once permanently employed)
- Employer to contribute 3% of basic salary towards Liberty provident fund.
- Medical insurance (Momentum) subsidized by Hirsch’s.
- 40% Employer contribution to Discovery Medical Aid after 12 months of employment.
- SPIVS (if requirements are met).
Knowledge and Skills Required:
- Must have a proven track record as a switchboard operator
- Must have excellent communication skills
- Ability to work with difficult customers
- Strong sense of responsibility
- Must be computer literate and tech savvy
- Good command of the English language – must be able to communicate with enthusiasm and drive
- Exceed customer expectations by meeting their needs
Other Requirements:
- Friendly and professional
- Accurate – high attention to detail
- Ability to work in a team environment
- Vibrant / dynamic / responsible
- Self-motivated
- People / Customer orientated
- Quality orientated
- Ability to plan and organize
- Time Management / punctual and energetic
- Ability to work under pressure
- Must be willing to work retail hours
